September 24, 2020

Wheelchair Process

The wheelchair process starts with a phone call where you will express your wants and needs for mobility. A thorough phone interview will include address, contact info, medical diagnoses, doctor information, DOB and medical insurance. Past mobility devices will also be discussed. Additional questions will be asked to allow us to understand your living conditions, level of caregiver help, transportation needs, prognosis, and future needs will be discussed . In some cases when the right information is collected, basic wheelchair needs can be determined over the phone.

Insurance benefits will be researched. Deductible and co-payment information will be discussed.

Once mobility needs are defined and determined deductible and co-payment will be calculated and reviewed.

To determine complex mobility needs a face-to-face appointment is scheduled with Shara Anderson, OTR/L, ATP. Power wheelchairs processed through Medicare require a face-to-face visit with the ordering physician and a home visit to measure doorways and verify accessibility. If the user suffers from a complex neurological diagnosis and requires a power wheelchair, an additional face-to-face visit with another ATP therapist is required. Demonstration wheelchair models can be obtained from the leading manufacturers and tried by the client. The home and the client will be measured for fit and needed seating and positioning accessories. The evaluation process is often an educational experience to learn what products are out there and the different wheelchair accessory options.

Therapist and doctor documentation will be collected and reviewed prior to ordering equipment. Depending on the insurance source medical necessity must be well documented.

Equipment is ordered and estimated delivery dates are communicated to the client.

During delivery the wheelchair will be fitted to the client, the client and caregivers will be educated on its use. The use of the device in and outside the home will be reviewed.